Professional Skills for School Staff and NGO Teams
About this course
This Erasmus+ KA1 staff training course is for school staff and NGO teams who want to work more effectively, communicate with confidence and feel more in control of their daily tasks. It is open to administrative, technical and support staff, coordinators, project officers, volunteer coordinators and anyone who keeps a school or organisation running behind the scenes. These roles are essential, yet they are often left out of professional development, even though they deal every day with colleagues, families, beneficiaries and the public.
Over five days, you will build the practical skills that make the biggest difference at work:
- clear communication in person, by phone and by email
- customer service, and handling difficult situations and complaints calmly
- time management and setting priorities
- simple digital tools for organisation and teamwork
- effective collaboration in teams
Sessions are practical and relaxed, with real workplace scenarios, role-plays, group work and exchange with participants from other countries and organisations. You will also reflect on your own strengths and learn how to manage stress and workload in a healthy way.
By the end of this professional development course, you will have a personal skills toolkit, ready-to-use templates and checklists, and a small improvement plan for your role and team.
COURSE OVERVIEW
- Integrate effective communication and organisation habits into your daily work.
- Take responsibility for small improvements in your role and team.
- Evaluate and adapt your approach to different people and situations.
- Share useful tools and good practices with colleagues.
- Use clear communication techniques in face-to-face conversations, phone calls and emails.
- Apply practical strategies to handle complaints and difficult conversations calmly.
- Plan and prioritise tasks using simple time management tools.
- Use shared digital tools, such as calendars, cloud documents and task lists, to organise team work.
- Create templates and checklists that make everyday tasks easier.
- Understand the key professional skills needed in school and NGO environments.
- Identify the main principles of clear and respectful communication with colleagues, families, beneficiaries and the public.
- Recognise common causes of stress, conflict and poor organisation at work.
- Explain how simple digital tools can improve organisation and teamwork.
NEXT COURSES
Our Pricing
100% funded by the Erasmus+
Services included
- Pre-arrival information.
- Tuition & training materials.
- Admin & organizational costs.
- Documentation support.
- Coffee break.
*Please check our Terms & Conditions for details of the items included in the Coffee Corner.
services
- Accommodation (hotels & self-catering apartments).
- Half-day and one-day trips.
- Cultural activities.
- Airport transfer.
- Local transport.
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